More about AccTech Client Care:

A comprehensive and advanced international support infrastructure has been built by AccTech to ensure our customers enjoy the levels of support they demand. The first level of support is to our South African office by means of a URL, phone call or e-mail. Our support desk will establish the severity of the support issue and accurately describe the problem. Should the support desk be unable to resolve the issue immediately, the issue is assigned to the closest consultant to attend to the issue. This support consultant would typically be based within the country of installation. Should the on-site consultant be unable to resolve the issue within a pre-determined timeframe, it would be escalated back to South Africa for resolution by a specialist team of consultants. This entire process is managed by a single person at the support desk who would continually liaise with the person who reported the incident.